********CAUTION .....LONG********************
So, I have a gym membership at a local gym that shall remain nameless. At least for now, until they manage to somehow piss me off further than what they already have. Now, I'm not one to complain *ahem*. Or at least not to complain directly to the source, but I felt it important to point out to the aforementioned gym that they suck. After the third instance of equipment failure, I decided to fill out a customer comment card. They are located at the front desk. My only comment on the card was, "fix your shit". Simple. Concise.
Anywho, no sooner did my completed comment card hit the basket, than the juice-head behind the counter reached for it, read my comment and muttered under his breath as I walked out, "what the hell's her problem?" This was followed up with a voicemail approximately two days later. After several back and forth messages being left, I was told that I should express any concerns to *Dustin.
**name has not been changed-to expose the guilty
After a few failed attempts to reach Dustin by phone, I did what any concerned customer would do, I wrote a written complaint. (because apparently the comment card wasn't sufficient)
Dustin,
I'm told these e-mails go straight to you so I'll address my complaint to you. I've waited 24 hours to even write this to give me time to chill out, but I'm still pissed as hell. Last week was the third time I've tried to work out using your treadmills only to have the breaker trip and get jerked abruptly off the treadmill. The first time it happened, someone downstairs was notified who said they'd take care of it. I waited a little longer than 20 minutes before I thought "fuck this" and left.
The other morning, all the treadmills were in use again and the breaker tripped, startling the hell out of all of us. This time I waited until they started up again. Less than 5 minutes into my run, it happened again. Now I'm pissed and ready to go.
I pay $20/month to a gym where I can't even use the equipment? Are you fucking kidding me? Yesterday was the third time I wasted my morning and my gas by going to your gym and left feeling like I wanted to punch a baby. I go there to help alleviate my stress. Not CAUSE it. Being winter, and the fact that you have a current advertised special, there's only going to be more and more people wanting to use the treadmills. In keeping with my schedule, I'm supposed to go there tomorrow morning for cardio. I'm not wasting my time again, but now what? Jog in place in my living room while watching Sex & The City for the 4,000th time and cursing the fact I don't have cable? Or run outside and risk a hefty hospital bill after the inevitable frostbite ensues? I live less than 10 minutes from another gym. I don't want a membership to another gym. I like your gym. I like the atmosphere. I like your staff (aside from the douche that read my comment card and made an asshole comment within my earshot), they really are the best. I like working out there but please, for the love of everything American and holy....Fix your shit!
Sincerely,
Yersa
The problem is power. We're running another circuit to the treadmills on Friday.
You might consider raising issues you have earlier so they don't effect you so greatly. It's really not good for your health otherwise. We also offer great yoga classes, at no extra charge. Perhaps that would help.
Dustin
Dearest Dustin,
Your ability to deflect the real issue (i.e. your power problem) and make it my issue (keeping in good health) is astounding. Not only that, you didn’t even use the word “effect” properly. (Fyi… it should be ‘affect’ with an ‘a’). May I suggest a language and grammar course for you? Perhaps that would help.
In the meantime, I look forward to running on a properly working treadmill once you get your power problems under control.
Good day, Sir. I said, good day!
Hugs and Kisses,
Yersa
***********response pending************
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