This Isn't Over. (Part Deux)

Really? Criticizing my grammar is your response? Aren’t you too old to be swearing in emails like that? I think you’d be happier elsewhere. There is always going to be issues at the gym, and I don’t really care to put up with such aggressive complaints. It’s not good for my health. I can go ahead and cancel your membership for you.

Dustin



Dustin,

As a business owner I would think you are tough-skinned enough to handle complaints. Nothing about my complaint was aggressive.  I didn’t come in physically swinging bats at you, I simply wrote up an email outlining the frustrations that many of your customers were experiencing, not just me. It seems you would, as a business owner, be appreciative that I took the time to voice my complaint so you could be aware of your customer’s concerns. It sounds as though you heard my complaint and are taking steps to rectify the power problem. You are to be commended for that. As previously noted, I don’t want a membership at another gym so I would prefer my current membership be left as it is. I only wanted the power problem resolved, which you are in the process of resolving so it seems we both have a win/win. You have happy, paying customers, and we both have our good health.  Well, aside from my cataracts, graying hairs, gastrointestinal responses to pureed prunes and of course, my impending hip-replacement surgery.  Keep it real, kid.

Regards,

 

Yersa